SHIPPING & RETURNS
SHIPPING POLICY
All Shipping varies according to the printer and distance. Once in production it will depend on the capacity of the printer and its production pace.
RETURN AND REFUND POLICY
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Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or you, the customer, ordered the wrong size or color, Printify is not responsible and will not offer replacements or refunds. You are responsible of capturing the right information.
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However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
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In case a replacement order is arranged, there is no need to send the original order back to us.
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Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation in this Order Issue Submission Form, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.
